AboveGround-Swimming-Pools.com - Payment, Shipping and Returns Policies

Above Ground Pools at Wholesale Prices - Direct to Consumer - Free Shipping - No Tax*

QuickShip! Not only is shipping FREE, it's also FAST!

When you need your product in a hurry, look for the QuickShip icon.

Products designated with the QuickShip icon are typically shipped on the NEXT BUSINESS DAY!

Compare this to many Internet-only retailers and smaller dealers who can take weeks to coordinate with their suppliers, drop-shippers and others before your product even makes it on the delivery truck.

Products not designated as QuickShip items are generally shipped within 10 business days - still faster than the competition!

Shipping (Delivery) Policies

Free Shipping! For customers living in the 48 contiguous United States, all prices on this website include the cost of freight (curbside delivery to your address).

For customers living outside this area, delivery arrangements will be made upon order receipt, for an additional fee. (Contact us for details)

Items under 150lbs are generally shipped via FedEx ground.

Swimming pools and other large items are shipped via common carrier - curbside delivery to your address. For common carrier deliveries, Customer must have an able-bodied and competent adult to help in the unloading and inspection of product cartons for damage.

Important Information Regarding Shipments by Common Carrier -
The common carrier will call to schedule a delivery time with the customer prior to delivery. The customer must respond and schedule a delivery time within 3 business days of first notification for delivery or storage fees of $40. per day will be charged to the customers credit card. In the event that the order is returned to Recreational Warehouse due to non-response by customer, the customers credit card will be charged the cost of return freight, any storage fees, and a 20% restocking fee.

In the event that you receive damaged product, please make note on carrier's bill of lading, immediately file a freight claim with the carrier (keep a copy of both of the bill of lading and the freight claim) and call the Recreational Warehouse customer service department at 1-800-692-1436 as soon as possible so that we can help you get your product replaced.

Please note that Aboveground-Swimming-Pools.com does not offer swimming pool installation. Installation may be performed by the customer or the customer may choose a local installation contractor (consult the phone book).

Payment Policies

AboveGround-Swimming-Pools.com proudly accepts MasterCard, Visa, Discover and American Express credit cards.

No Sales Tax!

Sales tax will not be charged, except to residents of NY state (add 8%).

Return Policies

No returns after 30 days. Only unopened merchandise may be returned.

There will be a 20% restocking fee assessed on all returned merchandise.

Customer is responsible for sending unopened merchandise back - freight prepaid by customer.

A prior returned goods authorization number (RGA#) is required from Recreational Warehouse. No returns will be accepted without an RGA # marked on the box.

Contact customer service at 1-800-692-1436 for assistance.

Defective Products

If you have received a defective item, please contact customer service at 1-800-692-1436 as soon as possible. We will work with you and the manufacturer as per the manufacturer's warranty to replace or repair that item as quickly as possible. We may need the defective item returned to us for repair or replacement.

Warranty Information

All products are warrantied by their respective manufacturer. There are no other warranties expressed or implied by Recreational Warehouse.